Privacy and Dignity Policy
Policy title: 3A Care Solihull Limited
Policy number: P1
CQC (2007) Key Lines of regulatory assessment (KLORA)
DH (1997) Caldicott Committee: Report on the review of patient identifiable information.
1.1 The Care Home’s philosophyy of care is based on ones which ensure that Service Users are treated with respect, that their dignity is preserved at all times, and that their right to privacy is always observed.
1.2 The importance of valuing privacy, dignity, choice, rights, independence and fulfilment are emphasised and preserved at all times.
1.3 Some Service Users will want an active, well-organised social life; in contrast, others will want a level of privacy and independence from other where they can read or for religious observance.
1.4 All Service Users will be treated as individuals and their choices acknowledged and be consulted on matters related to their own care and matters that relate to all Service Users.
1.5 The right to choose is a key component and can only be achieved through good communication and sharing of information.
2. Preservation of privacy and dignity
2.1 The Care Home Manager will ensure that Service Users are respected and their right to privacy and dignity is acknowledged at all times. Where Service Users are not capable of making choices, and as required, access to an advocacy service will be facilitated.
2.2 A Service User has the right to confidentiality of personal information and disclosure to a third party should only be with permission from the Service User.
2.3 Service Users rights extend to freedom of choice over how they wish to live their lives and staff should encourage as much independence as possible.
2.4 Information related to activities will be circulated in a manner and format that is understood by each individual Service User.
2.5 At all times Service Users will be helped to exercise choice and control over their lives.
2.6 Service Users have the right to have their own religious and cultural beliefs observed and respected at all times.
2.7 Service Users have the right to manage their own finances
2.8 The right to have access to specialist services
2.9 The right to have any changes in their living arrangements discussed with them and agreed first.
2.10 The Service User has the right to be involved in their planning of care.
2.11 Staff will ensure that Service Users are addressed in terms preferred by the Service User and give the choice of
– times of going to bed and getting up
– menu and mealtimes
– clothes the Service Users wishes to wear
– leisure, social and cultural activities or interests
– gender of care staff where this is possible.
Additionally Service Users will be
– able to access a telephone to make calls privately
– given their mail unopened.
2.12 Unless the pre-admission risk assessment suggests otherwise, all Service Users will be provided with keys to their accommodation. The keys will be in keeping with the Service Users’ capabilities and accessible to staff in emergencies.
2.13 Where Service Users share a room, screening is provided to ensure privacy for personal care. The sharing of a room will only be by Service Users who have made a positive choice to share with each other.
2.14 Staff will always knock the door before entering a Service Users’ bedroom, toilet or bathroom.
2.15 Service Users are able to access registering a vote in elections.
3. Personal care
3.1 Any personal care such as nursing, bathing, washing, using the toilet or commode will ensure that the Service Users’ privacy and dignity are respected.
3.2 Service Users will be given the choice of having personal care given by staff of the same gender where practicable. If care is given by staff of the opposite gender then staff of the same gender will be present in the room.
3.3 Consultations and/or examinations with health professionals will be carried out in the Service Users’ room. The procedure will be explained to the Service User and staff will ensure that for the duration of the consultation/examination that a Service User’s privacy is maintained.
3.4 Where practicable the Service User will be able to choose the GP with whom they are registered.
4. Social and business visitors
4.1 Maintaining social contacts with family or friends is seen as important and is encouraged.
4.2 Service Users will be given the freedom to receive consultations from businesses (e.g. legal and financial advisors) as required and when the service user has the capability to do so.
4.3 All visitors will be supported and given information about advocates and voluntary representatives who are able to support the service user and their family or friends.
5. Terminal illness
5.1 The privacy and dignity of Service Users who are terminally ill will be observed at all times
6. Staff training
6.1 The Care Home Manager will ensure that all staff attend an induction programme on how to treat Service Users with respect at all times.